From the OABA Government Relations Committee

A CONSUMER IS ENTITLED TO:

  • Select the auto body repair shop of their choice to repair auto body damage covered by the insurance company.

  • An itemized written estimate for auto body repairs and upon completion of repairs, an invoice.

  • Be informed about coverage for towing and storage services.

  • Be informed about the extent of coverage, if any, for any replacement rental vehicle while the damaged vehicle is being repaired.

  • Be informed of where to report complaints and concerns about auto body repairs.

Complaints are within the jurisdiction of the Ohio Department of Insurance

Any complaints concerning how an auto insurance claim is being handled should be submitted to the:

Ohio Department of Insurance
Attn: Consumer Services Division
50 West Town St., Third Floor
Suite 300
Colombus, OH 43215

Or online at https://gateway.insurance.ohio.gov/UI/ODI.CS.Public.UI/Complaint.mvc/DisplayConsumerComplaintForm